eBILL FAQs

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Can I see my current account balance when I look at my eBILL?

No, your eBILL is your current billing statement. Any new charges or credits, after the billing date, will not be reflected on your eBILL. To check your current account balance, students should log into the MyPACK Portal, select "Main Menu", "Student Self Service", "Campus Finances", and "Account Summary".

When do I receive my eBILL?

Each month, all students with an outstanding balance will receive an email notification to their unity email account stating that their eBILL is available online to view and print.

How do I access my eBILL?

Students can access their eBILL by logging into the MyPACK Portal with their unity id and password. Choose "Main Menu", "Student Self Service", "Campus Finances", and "Account Summary". Scroll down to the "Billing Statements" box. Select the Statement Date of the statement that you would like to view. The statement will open in a PDF. You may print the PDF file or save and attach to an email.

Parents/guardians can access an eBILL by logging into the MyPACK Portal with email address and password given by the student. Once you login, select "My Student's Summary" under "Parent/Guardian Self Service". Select the "Student Account/Billing/Payment" link to view the student's financial information. On the "Account Summary" page, select the Statement Date to view an eBILL.

What if I don't know my unity ID and/or password?

You can find information about your unity account online at http://oit.ncsu.edu/unity-accounts/your-unity-id. If you have further questions about your unity account, please email Computing Services at help@ncsu.edu or call 919-515-HELP (4357).

How do I print my billing statement (including remittance stub)?

To view a printable version of the billing statement that includes the remittance stub, students should log into MyPACK Portal. Select the Statement Date of the statement that you would like to view. The statement will open in a PDF. You may print the PDF file or save and attach to an email.

How can others view my eBILL?

If a student would like for others to view their eBILL, they must set them up for Parent/Guardian Access through the MyPACK Portal (with unity id and password). Students go to "Main Menu", "Student Self Service", "Campus Personal Information", and select the "Parent/Guardian Access" link. Enter the required information. Once the access has been granted, the parent may login through the MyPACK Portal to view the student's eBILL.

If I have a third party paying my student account bill, will they get an eBILL?

Students may add a second email address for bill notifications by logging into the MyPACK Portal (with unity id and password). Students go to "Main Menu", "Student Self Service", "Campus Personal Information", and select the "Parent/Guardian Access" link. On the Parent/Guardian Access page, enter the information for the third party including name and email address.

What if I don't receive a bill?

You are responsible for making sure that the amount owed is paid by the due date whether or not a bill is received. Please note that you are responsible for maintaining a current home/mailing and email address with Registration and Records. To see the current status of your account or review previous bills, you may log into the MyPACK Portal (using your unity ID and password), or call or stop by our office and the Student Accounts staff will assist you in determining the status of your account.

How can I view previous billing statements?

Once a student has logged into MyPACK Portal. Choose "Main Menu", "Student Self Service", "Campus Finances", and "Account Summary". Scroll down to the "Billing Statements" box. All previous billing statements will be displayed.