| Assistant Director |
| Gary Li, 515-7108 |
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| About HSS |
The Hosted Systems Services unit of Enterprise Technology Services and Support was created several years ago to assist North Carolina State University departments and colleges with managing their departmental application servers. Servers are hosted in a stable and secure IT environment. The program is fee-based, and provides a full suite of system administration services and data center security for those customers who don't have the time, expertise or physical environment to support their servers. The major services provided are:
 Technical assistance with server configuration, planning and implementation - System monitoring, management and administration
- Server software patching and updates
- Data protection via tape or disk backup and restore
- Technical assistance in meetings with application vendors
- 24 x 7 on-call support
- System and network security (e.g. anti-virus and firewall protection)
- Physical security within locked, climate-controlled, and monitored data centers
- Electrical power protected by UPS and backup generator
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