Web-Based Resources and Services
NC State employees have 24-hour access to the Deer Oaks website to receive resources to balance work and family life. Through the website, NC State employees can receive information regarding Deer Oaks services, answer self-assessment questionnaires and schedule appointments.
The website features online support chats, message boards, questionnaires, monthly educational newsletters, an online library and an online magazine. The website also offers web-based seminars and information on a wide variety of topics, including wellness, family and workplace issues, financial and legal concerns.
Note: Information and assistance are also available by phone, 877-327-7658 (877-EAP-SOLV).
Website login "username" is FASAP.
Website login "password" is FASAP.
Web-based programs and services available after you've logged on to the Deer Oaks website include the following:
Legal Assist
Through Legal Assist, participants have free access to vital legal information on the Deer Oaks website, including a library of legal documents (with legal information on eldercare, domestic violence and family health) and a small claims and consumer "self-help" series, as well as access to online document preparation.
Participants also have access to telephone information and services from a full service legal and financial Consumer Resource Center. Program participants are entitled to free preparation of a simple will by an attorney, and professional review of many types of legal documents. To assist participants in avoiding lawsuits, up to three separate dispute resolution letters per year may be prepared for each participant. If a participant elects to retain the attorney who provided the free initial consultation, the attorney's hourly fees will be discounted.
Frank About Finances
The Frank About Finances program includes free, unlimited web-based financial advice, free quarterly electronic newsletters on financial topics, and online links to the most recent year's tax guide, the current year's tax forms, and amortization calculators.
It also includes online budget templates for home ownership, college planning, personal budgets and resources for combating identity theft. Through this program, each participant is entitled to preparation of a free custom family budget, as well as free initial financial consultations to discuss credit problems, credit repair, financial objectives and goals, retirement planning, college funding and home buying.
FindNow Childcare and Eldercare Program
The FindNow program is designed to assist participants with caring for children and / or aging parents. The resources of this program make the search for licensed, regulated, and inspected childcare and eldercare services in each community an accessible and streamlined process. Online databases are available for searches.
In addition, child and geriatric psychologists are available to make referrals, streamline searches, and consult with participants and household members regarding childcare and eldercare decisions.
Health and Wellness Programs
Deer Oaks offers comprehensive Health and Wellness resources to help employees and their family members achieve optimal health and wellness. The health and wellness programs target educational and supportive interventions that can improve each participant's ability to prioritize healthy lifestyle choices. Examples of the health and wellness programs offered include
- Alcohol abuse
- Disease management (diabetes, pain, asthma, cancer, and others)
- Diet and nutrition
- Fitness and exercise
- Healthy lifestyles
- Obesity, overeating and weight management
- Self-assessments
- Smoking cessation
- Stress management
Moms at Work Program
Having a baby can be the most exciting time in a woman's life. It also is a challenging time for achieving a balance between work and family goals. The Deer Oaks Moms at Work program is designed to help working moms adjust successfully to the physical, social, emotional and financial changes associated with the transition into motherhood.
This unique program focuses on the health and well-being of an expectant or new mother. Maternity counselors are available through Deer Oaks toll-free phone number to help a woman focus on her goals both in the workplace and as a mother. Specific time management, financial and emotional counseling are offered as supplemental services to the new mom and her family. This program provides the psychosocial and educational support needed to provide moms with the skills that will help to promote a healthy pregnancy and positive transition into motherhood.
Matters of the Heart Program
Deer Oaks provides a monthly electronic article on the mind-body connection. Some of the topics covered include diabetes, exercise, nutrition, stress management, hypertension, cancer recovery, thyroid disorders, substance abuse, asthma and allergies. The article is designed to increase participant awareness of physical health, and the impact of health on emotional and mental well-being.
Parenting Toolkit
The Parenting Toolkit is a feature developed to support working parents. This program involves a monthly electronic parenting article designed to help parents understand and cope with the developmental stages of children from birth to teens. Child psychologists have reviewed articles and information relevant to a number of child/ adolescent development and emotional/ behavioral issues, and those articles are online as well. These links are available through the Deer Oaks website.
Taking the High Road on the Highways Program
While NC State and Deer Oaks do not endorse substance abuse or overindulgence, this program offers a free ride home when participants are impaired by alcohol or other substances, including drowsiness from prescription or over-the-counter medications. This program enables a participant to call a cab for a free ride home from a counseling session, worksite, private party, restaurant or bar, and be reimbursed by Deer Oaks for the cab fare.
The process is simple, and like all other Deer Oaks services, confidential. Participants call the toll free phone number to ask how to obtain reimbursement and are instructed to simply mail a receipt from the taxicab service to Deer Oaks. Participants are then encouraged to discuss the dangers of frequent and infrequent substance abuse.
Personal Plan Programs
Personal Plan Programs are made available to participants in areas of assertiveness, self-esteem, depression, stress, and other issues. Personal Plans involve helpful checklists, resources, articles, informational literature, and readily available research to assist participants as they address and improve these areas of their lives. Personal Plans are available through the Deer Oaks website.
CommunityLink Program
Many individuals do not have the financial means to access some private resources or services, so Deer Oaks offers a comprehensive program of Community Based Resources throughout the state of North Carolina. These resources include many low-income programs that qualify individuals on a sliding-scale basis, and they include support groups, sliding scale clinics, online resources, educational programs, and faith based programs.
For more information on the Faculty and Staff Assistance Program, contact Employee Relations at 919-515-6575.
