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Frequently Asked Questions

Can I move my WolfCopy copier to a new location?
Customers should not move WolfCopy copy machines to new locations. If you need to move your copier into a different room or another building, please contact the WolfCopy manager at 515-5843 to coordinate a move.

Can I move my WolfPrint printer to a new location?
Customers should not move WolfPrint printers to new locations. If you need to move your printer into a different room or another building, please contact the WolfCopy manager at 515-5843 to coordinate a move.

What are the electrical requirements for a WolfCopy copier?
WolfCopy copiers require a standard 120 volt wall outlet.

What if an employee with a copy card number assigned to him/her leaves the university?
The card must be returned to WolfCopy.

Where can I buy print quota?
You can purchase print quota online with a credit card at http://print.ncsu.edu

You can purchase print quota with cash at the following locations on campus:
Please note: Print quota is no longer available in Talley Student Center.

• DH Hill Library, at the Photocopy Services desk adjacent to the main lobby
Open from 8:00 am-5:00 pm, M-F

• Administrative Services I, Sullivan Drive
Open from 8:00 am-5:00 pm, M-F

• Materials Management Warehouse, 3240 Ligon Drive
Open from 8:00 am-5:00 pm, M-F

To purchase WolfPrint quota with cash or check, you must appear in person at either D. H. Hill Library, University Graphics or the Materials Management Warehouse. WolfPrint quota cannot be sold over the phone. If you need to purchase print quota after normal business hours or on weekends, you can request a print quota IOU online at http://print.ncsu.edu.

How much does copying cost?
Copying on a WolfCopy copier costs $0.05 per page.

Can I use WolfCopy paper for personal use?
Please do not use WolfCopy paper for personal use.

Is there a monthly rental fee for a WolfCopy copier?
No. WolfCopy operates on a cost recovery model.

Is there an additional charge for staples?
There is no additional charge for staples. 

Is there an additional charge for a short-term loaner copier?
There is no additional charge for a short-term loaner copier.

What are WolfCopy's hours of service?
WolfCopy's hours of service are 8am-5pm, Monday through Friday.

Can I request a Group Print Quota account?
Yes. Please follow the instructions provided in HelpDesk Solution ID 3018.

Can I use my All Campus card in a copy card reader?
Please do not place your All Campus card in a copy card reader. Only copy cards may be placed into copy card readers or value adder machines.

Can I use my DH Hill Library copy card in a WolfCopy copier?
No.Only WolfCopy cards can be used to activate WolfCopy copiers. D. H. Hill Library now provides WolfCopy copiers. The library requires the D. H. Hill Library copy card or AllCampus Card only for network printing.

Can I use my gate card in a WolfCopy value adder or copier?
No. A gate card is too thick to fit into a WolfCopy value adder or copier.

How much does a WolfCopy copy card cost?
A WolfCopy copy card costs $1.00.  When you purchase the card from the value adder machine, it will come with $0.10 credit.

Hints for Paper Storage
1. Always store paper flat. Never lay it on its edge as this can cause curling.
2. Store paper away from damp/moist areas such as basements.
3. Store paper in its wrapper to prevent absorption of moisture from the air. Store wrapped paper in the carton.
4. Keep paper away from direct sunlight to prevent it from drying out or fading.
5. Before using, paper should be acclimated to room temperature. Make sure your paper has been in the same room as the machine for at least 24-48 hours.

Hints for Paper Usage
1. Paper has a top and bottom surface. The side where the seam of the wrapper overlaps is the bottom. Place paper in the feed tray bottom surface down. This will reduce or eliminate curling, which can cause paper jams.
2. If paper is left in the feed tray for any length of time, it can dry out and cause static. If the paper is jamming, remove it from the tray and turn it over. This will place the paper that still has some moisture at the top of the stack, eliminating the static problem.
3. Never mix different types of paper in the same paper tray. The slight difference in the paper types may cause the machine to jam when it goes from one type to the other.
4. Some copiers cannot accept paper heavier than 20 or 24 lb. Bond. Be sure to check the paper specifications for your machine.

Did You Know?
The whiteness of paper varies depending on its brightness rating. The higher the rating, the brighter the paper. Standard copier bond is 84 bright.