WolfCopy :: Feedback

Feedback

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We are always looking for ways to improve the quality of our service. The best suggestions for improvement come from loyal customers like you, so please take a moment to answer the following survey questions. For each question, please check Yes, No, or Not Applicable (N/A) to indicate your answer. When you have completed the survey, please click on the Submit button at the bottom of the page. Thank you for your participation!

WolfCopy Customer Service Evaluation for Departments
(The evaluation form is also available in PDF Format.)

Question	Yes	No	N/A
Overall, I am pleased with the services provided by the WolfCopy Program.
The copier provided by the WolfCopy Program is reliable.
The copier provided by the WolfCopy Program adequately meets my copying needs.
A WolfCopy Customer Service Representative visits my office/shop regularly to service my copier.
My copier is well-maintained by my Customer Service Representative.
My Customer Service Representative and service technician are courteous.
My Customer Service Representative and service technician are neat in appearance.
When I place a service call, a service technician responds in a timely manner
When I place a service call, a service technician repairs my copier to my satisfaction.
When I contact the WolfCopy office, the staff responds promptly.
When I contact the WolfCopy office, the staff responds in a professional manner.
I find WolfCopy services to be an improvement over my previous copier arrangement.
Billing problems are promptly resolved.
I received adequate operator training for my copier.
Problems with my WolfCopy credit and cash cards are resolved promptly.
Problems with my WolfCopy credit or cash cards are resolved to my satisfaction.
We welcome any additional comments or suggestions that you wish to make.