OIT Responsibilities Recommending suitable equipment for: Access to the Internet Remote access capablility for critical applications Assisting with equipment setup, configuratioin and connectivity from alternate location (availability identified desktop application) Assisting with immediate business processing Restoring OIT services within a maximum of 30 calendar days. Note: If both OIT Data Centers are disabled recovery may well exceed 30 calendar days.

Customer Responsibilities Notifying the OIT Help Desk of: Additional applications to be placed in CITRIX Employees requiring access to CITRIX Immediate business processing needs Developing alternate business processes for use when information technology services are unavailable. Obtaining equipment suitable for: Access to the Internet Remote login capability to access critical applications Relocating to alternate work location (specified in unit’s BCP)

 

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